Frequently Asked Questions

Ringtones

What is a Ringtone?

Ringtones (also known as Realtones) are the sounds your phone makes to alert you to an incoming call. Ringtones are downloaded to your phone and available for you to manage and assign. Ringtones never expire but you cannot transfer them from your handset.

How do I purchase a Ringtone?

In order to purchase a Ringtone, you must have the Tone Room Deluxe application on your handset. Instructions on how to do so will differ depending on your handset type. For specifics, browse to Get The Application. Ringtones may be purchased from your device or from the web. Note that As a monthly subscriber to Tone Room Deluxe, you will receive 2 credits for $4.99/mo. All ringtones cost 1 credit each. If at anytime you have used all available credits, you may continue to purchase ringtones at $2.49.

How much does a Ringtone cost?

As a monthly subscriber to Tone Room Deluxe, you will receive 2 credits for $4.99/mo. All ringtones cost 1 credit each. Or, you can buy ringtones ala carte for $2.99 each.

Do I need a subscription in order to purchase Ringtones?

No. If you don't have a monthly subscription, you can still purchase ala carte ringtones for $2.99 each.

How long do I get to keep my Ringtone for?

Ringtones do not expire. Since they are downloaded onto the handset, you'll get to use ringtones for as long as you keep your phone. However, ringtones cannot be transferred from your phone to any other device.

How can I purchase and manage my Ringtones via Tone Room Deluxe on my handset?

Tone Room Deluxe capable handsets will provide you the ability to browse, search, purchase and manage your favorite content. Tone Room Deluxe applications provide the same features you find on the Tone Room Deluxe website, customized to fit the screen on your phone.

General

What is Tone Room Deluxe?

Tone Room Deluxe is a service that enables you to access the latest and hottest content from your favorite artists for ringtones from your phone or the Web. This easy to use service features a music catalog with tens of thousands of titles for you to discover.

How much does a Ringtone cost?

For non-subscribers, you may only purchase ringtones at $2.99 each. For subscribers, 1 credit is required to download a ringtone. If you exhaust your credits, additional ringtone content may be purchased at a discounted price of $2.49.

What are credits and what can I get with them?

For each month you are subscribed to Tone Room Deluxe, you will receive 2 credits which allow you to obtain ringtone. Each credit is applied towards a single product, allowing you to receive 2 ringtones in exchange. If you run out of credits, you will have the option to obtain more content by purchasing for a discount at $2.49 per content item.

How do I get the Tone Room Deluxe Service?

From the web or your Tone Room Deluxe capable handset, select the option to purchase a subscription My Account Info. Upon acceptance of the terms and conditions, you will be charged the monthly service fee of $4.99 and issued two credits. You may redeem these credits for ringtones.

How do I pay for my service?

Each month on your renewal date, you will be charged $4.99. This charge will appear on your U.S. Cellular phone bill within the Other Charges and Credits section. Additionally, any content items you purchase or redeem credits for will appear on your bill.

When is my service billed and credits renewed?

Check the My Account Info page to see your renewal date. On this date, your service will be billed for the calendar month and you will receive 2 credits.

How many credits do I have left?

Check the My Account Info page to view your credits remaining.

I've run out of credits, but I still want a Ringtone. What do I do?

Don't worry, you can continue purchasing Ringtones for $2.49 each (Which will be applied to your U.S. Cellular phone bill). You will be advised of this charge before completing your purchase.

When are credits redeemed?

For Ringtones, the credit is decremented from your account when you attempt to download the content item to your handset. If you have a feature phone (non-smartphone), then your credit will be redeemed when the content item is saved on your handset. For smartphone users, the credit is decremented when you click the link to download the Ringtone.

How can I cancel my service?

On the My Account Info screen, you will find an option to cancel service. If you choose to cancel the service, you will be eligible to continue downloading content until your renewal date. Upon your renewal date, you will no longer be charged $4.99 per month. You will have the ability to sign up again at any time and you may elect to purchase Ringtones for $2.99 each.

I want to turn off Tone Room Deluxe immediately. How do I do this?

If you choose to cancel and you wish to halt the service immediately, dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

I want to block purchases of any Tone Room Deluxe content. How do I do this?

Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service. They will apply a block to Tone Room Deluxe which will prevent all charges from being applied. When this happens, no content can be acquired.

Tone Room Deluxe says all charges are blocked and I cannot buy any content. What do I do to turn off this block?

Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service. They will remove the purchasing block, enabling you to obtain content.

I have Tone Room credits leftover. Can I use them on Tone Room Deluxe?

No. You must use your Tone Room credits on the Tone Room application on your phone.

I'm trying to register on the website, and I'm not receiving the SMS with my password. What do I do?

Your account might not allow you to receive SMS messages. Please dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

I'm trying to purchase a Ringtone from the website, and I'm not receiving the SMS with my Ringtone. What do I do?

Your account might not allow you to receive SMS messages. Please dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

I am attempting to login on Tone Room Deluxe and I cannot remember my password. What do I do?

On the website, click Forgot Password? and enter your phone number. A text message with your password will be sent to the handset. Enter this password into the website to complete your login. This text message is free.

When I login on Tone Room Deluxe website, it says I am unable to use the service because I'm suspended or cancelled. What do I do?

Your account is currently on suspension or cancelled by U.S. Cellular. Please dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

When I try to use Tone Room Deluxe, it says my U.S. Cellular account is not eligible for service. What do I do?

Your account type is not eligible for Tone Room Deluxe. Examples include pre-paid accounts or business lines. Please dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.